Reference

How naga12 Handles Your Personal Information

This privacy policy covers exactly what data naga12 collects when you open an account, make a deposit through DANA, OVO, or GoPay, and use our platform — including how that data is stored, who can access it, and how you can request changes.

Account data protectionDANA, OVO, GoPay transaction privacyYour right to access your dataClear data retention policyDirect contact for data requests

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What We Collect and Why We Collect It

naga12 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with us, we collect the information you provide during registration — your name, email address, and contact details. When you fund your account through DANA, OVO, or GoPay, we record transaction references and wallet identifiers to match deposits to your account

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and process withdrawals accurately. We do not store your full e-wallet credentials or PIN. We also collect device and session data — browser type, IP address, and login timestamps — to detect unauthorised access and keep your account secure. Cookies are used to maintain your session
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state so you stay logged in across pages. We may collect your activity data, such as which sections of the platform you visit, to improve how the lobby and account settings function. This data is never sold to third parties. We share it only where required
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by applicable law or with service providers who process payments on our behalf under confidentiality agreements. Retention periods apply: account data is held for as long as your account remains active and for a defined period after closure, consistent with applicable legal requirements. You can request
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a summary of your stored data or ask us to correct inaccurate records at any time by contacting our support team.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE PROTECT YOU

Data Handling Practices You Can Check

We apply consistent data-handling controls across every account function — from first login to your most recent DANA or OVO transaction. These are not vague commitments; each one maps to a specific part of how your account works. You can verify most of these through your account settings page.

Encrypted Account Storage

All personal and payment data linked to your account is stored using encryption at rest. Wallet references from GoPay, DANA, or OVO are masked after transaction verification and are not exposed in plain text.

Cookie and Session Control

Cookies on this platform are session-based and functional. They keep your account active across page loads. You can clear them at any time through your browser settings without affecting your account data.

Data Retention and Deletion

Active account data is retained while your account is open. After account closure, data is held only for the period required under applicable law, then deleted. You can request early deletion where law permits.

Third-Party Disclosure Policy

We do not sell or rent your data. Sharing with third parties happens only with payment processors handling DANA, OVO, or GoPay transactions, and only under binding confidentiality terms we enforce.

PRIVACY CONTACT PATHS

How to Reach Us About Your Privacy

If you have a question about how your data is handled, want to see what we hold on your account, or need to correct something — our support team is here. Use the channel that works for you. We aim to acknowledge data-related requests within one business day and respond in full as quickly as your request allows.

Live Chat Open the chat window from your account dashboard. This is the fastest path for data access requests, correction requests, or questions about what information we hold.

Email Support Send your privacy or data request to our support email. Include your registered account username so we can locate your records without delay.

Account Help Centre Navigate to the Help section inside your account for step-by-step guidance on submitting a data request, updating personal details, or reviewing your account privacy settings.

Common Questions About Your Data Rights

These are the questions we get most often from account holders in Indonesia about how their information is managed. If something isn't covered here, contact us directly through live chat or email.

We collect your name, email address, and contact details at registration. If you deposit via DANA, OVO, or GoPay, we also record transaction reference IDs to match payments to your account.

Yes. Contact our support team through live chat or email with your account username. We will compile and return a summary of the personal data linked to your account.

We only share data with payment processors — such as those handling DANA, OVO, and GoPay transactions — under confidentiality agreements. We do not sell or share your data for marketing purposes.

After closure, we retain your data for the period required by applicable law. Once that period ends, the data is deleted. You can ask us for the specific retention period that applies to your account.

Log in, go to account settings, and update your details there. If the field is locked — for example, your registered email — contact support directly and we will process the correction after identity verification.

We use functional cookies to keep your session active. You can clear or block them through your browser settings at any time. Blocking them may affect how your account login session behaves.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoNaga12 Glossary Accountnaga12 Login

How naga12 Handles Your Personal Information

Data Handling Practices You Can Check

Encrypted Account Storage

Cookie and Session Control

Data Retention and Deletion

Third-Party Disclosure Policy

How to Reach Us About Your Privacy

Common Questions About Your Data Rights

01 What personal information does naga12 collect when I register?

02 Can I request a copy of the data naga12 holds on my account?

03 Does naga12 share my data with third parties?

04 How long does naga12 keep my account data after I close my account?

05 How do I ask naga12 to correct or update my personal information?

06 Does naga12 use cookies, and can I turn them off?

Privacy Policy

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