Reference

How Our Terms Protect Your Account

These terms set out your rights and responsibilities when you use naga12, including how your account data is held, how wallet transactions through DANA, OVO, and GoPay are governed, and which regions are eligible under local law.

Jurisdiction-aware termsDANA, OVO, GoPay coveredAccount data rightsEligibility by local law
naga12 How Our Terms Protect Your Account
LEGAL CONTACT PATHS

How to Reach Us on Policy Matters

If you have a question about your account terms, a dispute over a transaction, or a request to access your personal data, our support team handles policy queries directly. Reach out through the channel that works for you — we aim to respond to legal and account queries with a clear answer, not a form letter.

Team online

Live Chat

Open the chat widget from any page on naga12. For policy queries, state your account ID and the specific term or transaction you need help with.

Email Support

Send your legal or data request to our support address. Include your registered e-wallet type — DANA, OVO, or GoPay — so we can match records quickly.

Account Help Centre

Log in and go to Account Settings, then select Policy and Legal. You can view your transaction history and submit a data access request from there.

ACCOUNT SECURITY STANDARDS

How We Handle Your Data and Account

Data handling, cookie use, account security, and retention periods are all governed by the terms you accept at registration. Here is how each area works in practice on naga12.

Data Retention We retain account and transaction data for the period set out in our operational policy. You can request deletion or a copy of your data by contacting support with your account ID.
Cookie Policy We use session cookies to keep you logged in and preference cookies to remember your last payment method — DANA, OVO, or GoPay. No third-party advertising cookies are set without disclosure.
Account Security Every login is protected by OTP verification sent to your registered number. If you notice unrecognised activity, use Account Settings to freeze access and contact support immediately.
Policy Change Notice When our terms change, we notify you by email and display an in-session banner before the changes take effect. You can review the updated policy before accepting or closing your account.

Common Questions About Our Terms

These are the questions we get most often when it comes to account rights, data use, and eligibility. Each answer reflects how the policy actually works — not a paraphrase of legal text.

They apply to anyone who registers and uses naga12 where local law permits access. Eligibility depends on your region, and you are responsible for checking your own legal access before using the platform.

Yes. Log in, go to Account Settings, and select Policy and Legal to submit a data access request. Alternatively, contact our support team by email with your account ID and registered wallet type.

We keep transaction logs for the period defined in our operational retention policy. If you want to know the exact period for your account type, ask our support team directly — they can confirm it for you.

We store only a reference identifier, not your full wallet credentials. The deposit is matched to your account by that reference. We do not have access to your DANA or OVO PIN at any point.

We send an email notification and display a notice inside your session before any change takes effect. You have the option to review the updated terms before you continue using the platform.

Contact support via live chat or email with your account ID and the date of the transaction. We reference the logged record tied to your account at the time of the action when reviewing any dispute.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.